What is the check-in and check-out policy at Altitude At Krystal Grand Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Altitude At Krystal Grand Cancun, Cancun
468US$
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Key details
About Resort
Boulevard Kukulcan Km. 8.50,
Cancun,
Mexico,
77500,
Quintana Roo
- Steps from Playa Forum
Perfect
8.0
7.8
Loved by guests
"The view from the room looking down the coast was beautiful."
"The location is excellent and close to Coco Bongo , shopping mall, restaurants , bars , supermarket ."
"Quiet, clean, small resort with the BEST beach and views from the Altitude tower."
Altitude At Krystal Grand Cancun offers a variety of amenities including an
Dining & Services
Guests at Altitude At Krystal Grand Cancun can dine at any of the four onsite restaurants, which offer Mexican and Italian cuisine, along with a
Leisure & Family Services
The hotel features a
Rooms & Amenities
All rooms come with
Location & Transportation
Altitude At Krystal Grand Cancun is situated within the Zona Hotelera neighborhood, near landmarks such as
Must-do experiences
- Savor fresh ceviche at El Fish Fritanga for a local treat.
- Discover the vibrant Mercado 28 for unique crafts and souvenirs.
- Explore the ancient Mayan ruins of El Rey just a short drive away.
- Enjoy a sunset at Playa Delfines, known for its stunning views.
- Taste authentic tacos al pastor at Taqueria El Fogón for dinner.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Altitude Suite Double
2 persons
50 m²
2 Double beds
Shower
Coffee machine
room details
Altitude Suite ocean front
2 persons
51 m²
1 King-size bed
Shower
Coffee machine
room details
Altitude Corner Suite Ocean Front
2 persons
56 m²
1 King-size bed
Shower
Coffee machine
room details
Altitude Corner Suite Partial Ocean View
2 persons
56 m²
1 King-size bed
Partial View
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Billiard tables
- Yoga class
- Aerobics
Services
- Valet parking
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Shops/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Infinity pool
- Plunge pool
- Beach access
- Beach umbrellas
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Altitude At Krystal Grand Cancun offers a delightful array of dining options that celebrate both local Mexican flavors and international favorites. From lively family meals to intimate dinners, guests can indulge in a variety of culinary experiences right at the resort.
Restaurant O
Mexican, International
Ambiance
Family friendly, comfortable setting
Key Offerings
A diverse menu featuring Mexican classics and international favorites, with options for breakfast and dinner.
Reservation
No
Breakfast: 06:30 - 11:00, Dinner: 17:00 - 23:00 (Daily)
Risotto
Italian
Ambiance
Family friendly, cozy atmosphere
Key Offerings
A selection of traditional Italian dishes, perfect for a relaxing dinner experience.
Reservation
No
Dinner: 18:30 - 23:00 (Daily)
Ayami
Asian
Ambiance
Family friendly, elegant dining space
Key Offerings
Flavors from various Asian cuisines presented in a vibrant setting, ideal for dinner.
Reservation
No
Dinner: 18:30 - 23:00 (Daily)
The Grill
Steakhouse, Grill/BBQ
Ambiance
Family friendly, relaxed grill atmosphere
Key Offerings
Grilled meats and BBQ delights served for both lunch and dinner.
Reservation
No
Lunch: 12:00 - 23:00, Dinner: 12:00 - 23:00 (Daily)
Red Fish
Seafood
Ambiance
Family friendly, beachfront setting
Key Offerings
Fresh seafood dishes offered during brunch and lunch, perfect for a midday relaxation.
Reservation
No
Brunch: 11:00 - 18:00, Lunch: 11:00 - 18:00 (Daily)
La Taqueria
Mexican
Ambiance
Family friendly, vibrant atmosphere
Key Offerings
Authentic Mexican tacos and street food style, served up for dinner.
Reservation
No
Dinner: 19:00 - 23:00 (Daily)
The Beach Bar & Grill
American, Mexican
Ambiance
Family friendly, poolside relax
Key Offerings
A casual spot for brunch and lunch with a view of the beach, serving grilled favorites.
Reservation
No
Brunch: 10:00 - 18:00, Lunch: 10:00 - 18:00 (Daily)
Location
Boulevard Kukulcan Km. 8.50,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Boulevard Kukulcan Km. 8.50,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Night club
Coco Bongo
940 m
Landmark
Cancun Convention Center
940 m
Night club
The City Nightclub
940 m
Night club
Palazzo
940 m
Beach
Chac Mool Beach
940 m
Beach
Playa Forum
940 m
Landmark
Forum By The Sea
940 m
Beach
Mandala Beach Club
940 m
Night club
Daddy'O
940 m
Night club
Mandala Nightclub
940 m
Landmark
Arrecife Chitales
710 m
Gallery
Galeria Balance Cancun
840 m
Landmark
Playa Lagarto
940 m
Landmark
Museo de Arte Popular Mexicano
2.4
km
Landmark
Water Park at The Grand
1.7
km
Landmark
Parque Ventura Cancun
2.4
km
Landmark
Yamil Lu'um Archeological Site
3.2
km
Landmark
Scorpion's Temple ruins
3.2
km
Beach
Playa Tortugas
2.7
km
Museum
Cancun Wax Museum
3.4
km
Landmark
Sail Away Cancun
2.7
km
Landmark
Bungee in Cancun
2.7
km
Landmark
Playa Tortuga Ferry Terminal
2.7
km
Harbour
Aquatours Cancun
2.8
km
Aquarium
Interactive Aquarium
3.6
km
Landmark
Avenida Kukulkan
4.3
km
Park
arte Garden
3.4
km
Mall
La Madonna
3.5
km
Beach
Playa Langosta
4.1
km
Nearby
Amusement Park
Delphinus Dreams
330 m
Restaurants
Restaurante Ayami
40 m
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Restaurante Risotto
110 m
Blvd Kukulcan KM 8.5 Punta Cancún
Restaurant Le Basilic
160 m
Boulevard Kukulcan KM. 9.5 Zona Hotelera Fiesta Americana Coral Beach Hotel
Isla Contoy
220 m
Boulevard Kukulcan Km. 9.5 Zona hotelera
Maria Bonita
170 m
Boulevard Kukulkan
La Joya
200 m
Kukulcan Blvd 9. 5
Tradewinds Restaurant
110 m
Boulevard Kukulcan The Royal Caribbean
El Mercado
330 m
Boulevard Kukulcan Hyatt Ziva
The Moongate
150 m
Boulevard Kukulkan Km 9.5
Hacienda El Mortero
330 m
Blvd Kukulkal Km. 9.5
Explore Cancun
Explore Nearby Delights
Coco Bongo
12 minutes walking
Famous for its vibrant shows, Coco Bongo offers unforgettable entertainment with live performances and themed nights.
Playa Forum
12 minutes walking
A lively beach area with bars and activities, Playa Forum is ideal for enjoying the sun and vibrant atmosphere.
Restaurante Ayami
1 minute walking
This Japanese restaurant features sushi and teppanyaki in a serene atmosphere. Reservations are recommended.
Restaurante Risotto
2 minutes walking
Offering Italian dishes, Risotto has a cozy vibe. Signature pasta dishes and fresh ingredients are highlights.
Restaurant Le Basilic
2 minutes walking
French cuisine with stunning presentations. Known for its elegant dining experience, reservations are recommended.
The City Nightclub
12 minutes walking
A dynamic nightclub known for its vibrant dance scene and themed parties, great for night owls and party-goers.
Mandala Beach Club
12 minutes walking
A beachfront venue offering live music and a lively atmosphere, ideal for families and all-age gatherings.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Frank
United States,
March
2025
7.0/10
My stay at Altitude At Krystal Grand Cancun was a blend of highs and lows. The stunning ocean views from my oceanfront suite were a highlight, but the service left much to be desired. While I appreciated the cleanliness of the facilities, the lack of attentiveness from the staff made for a frustrating experience at times.
Rooms
7.0
The Altitude Corner Suite Ocean Front had a great sea view and was spacious. I found the room clean and comfortable, though it did carry a noticeable humidity smell.
Service
5.0
Despite some friendly faces, the overall service was inconsistent. I faced several issues such as slow responses to requests and a lack of courtesy from some staff members at the bars.
Location
10.0
The location is fantastic, right by the beach and close to many restaurants. It's also a short walk to popular spots like Coco Bongo.
Dining
5.0
Dining options were a bit limiting, and I had to pay extra for some meals. While the homemade pizza was good, I felt that there could have been more variety.
Facilities
6.0
The facilities included convenient amenities like room service and laundry. However, I found that some beachside features like showers were not operational during my stay.
Robert
United States,
March
2025
6.8/10
I had a lovely time staying in the Altitude Tower at Krystal Grand Cancun. The room was gorgeous with an ocean view, and the food was a good mix of Mexican flavors. However, I encountered some service hiccups and a noisy beach club that disrupted the vibe a bit during my stay.
Rooms
8.0
The Altitude Suite I stayed in was beautiful with a lovely balcony, though I found some aspects a touch outdated compared to modern expectations.
Service
7.0
The staff were mostly friendly and eager to help, but I did run into a rude bartender, which was disappointing.
Location
9.0
The location is fantastic, right by the beach and close to bars and restaurants, making it super convenient.
Dining
8.0
Dining offered a great selection, especially at the buffet and Red Fish snack bar; I just wish there were even more options available.
Facilities
7.0
The facilities were nice overall, but I found the service a bit lacking at times, especially regarding poolside drinks.
Caleb
United States,
January
2025
7.0/10
I had a fantastic stay at Altitude At Krystal Grand Cancun. The staff were incredibly friendly and attentive, making me feel welcomed throughout my visit. However, I did notice a few downsides, like the availability of shaded areas by the beach and the mornings when Bali beds went unused. Overall, the experience was wonderful, and I can't wait to return.
Rooms
9.0
My Altitude Suite was modern and clean, offering a beautiful balcony view. However, my friend's room on the first floor had an obstructed view, which was disappointing.
Service
10.0
The service throughout my stay was excellent. The staff were attentive to every request and took great care of me and my needs while I was there.
Location
10.0
The hotel's location is excellent, being right by the beach and close to bars and restaurants. I loved how easy it was to walk to nearby amenities.
Dining
9.0
Dining options were great, with a variety of delicious foods available. I especially appreciated the 24-hour room service, which was a fantastic bonus for late-night cravings.
Facilities
10.0
The facilities were well-maintained and provided everything from laundry services to happy hours. I loved having access to the exclusive lounge and infinity pool, making it feel extra special.
Harry
United States,
December
2024
6.0/10
My stay at Altitude At Krystal Grand Cancun was quite enjoyable. The hotel itself was stunning, and I loved the ocean view from my balcony. However, the check-in process was a bit confusing and the music by the pool was rather loud at times, which hindered my relaxation. Overall, I appreciated the friendly staff and the cleanliness of my room.
Rooms
8.0
The Altitude Suite ocean front had an very nice ocean view and a lovely balcony. although the rooms felt somewhat outdated at times.
Service
7.0
Most of the staff were friendly and helpful. yet there were moments when service seemed a bit disorganized, particularly with the check-in.
Location
10.0
The hotel's location is excellent. just a short walk from the nightlife and right next to the beach.
Dining
7.0
The dining options were a highlight. though I felt there could have been more variety included in the all-inclusive package.
Facilities
8.0
The resort offers a range of facilities including room service and laundry. but I found the pool ambiance a bit disruptive at times.
Horace
United States,
December
2024
7.0/10
I had a wonderful stay at Altitude at Krystal Grand Cancun. The Ocean Front corner suite was absolutely stunning, with high ceilings and amazing views. However, I did face some delays in service that were a bit frustrating, like waiting two hours for toothpaste. Overall, the friendliness of the staff and the beautiful resort exceeded my expectations.
Rooms
9.0
My Ocean Front corner suite was really good! The view of the hotel strip and ocean was nice, and I loved the natural light in the bathroom. The cozy balcony was a nice touch.
Service
8.0
While the staff was very courteous and attentive, I did experience delays, like the two-hour wait for toothpaste after asking multiple people. This could use improvement.
Location
10.0
The location was fantastic, right by the beach and on the main strip. It was a quick walk to local amenities and nice beaches, making it very convenient for exploring.
Dining
7.0
Dining options were decent, but the vegetarian selections could be expanded. I did enjoy meals at Risotto and Ayami, but getting reservations was a bit tricky due to high demand.
Facilities
8.0
The amenities were generally good, with nice pools and room service, but the pools were quite cold during my stay. Some more activities or events for couples would enhance the experience.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 04:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Altitude At Krystal Grand Cancun guests are invited to a full breakfast served for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Number of rooms:
90
Former name
the level at krystal altitude cancun
FAQs
About Altitude At Krystal Grand Cancun
Is there parking available at Altitude At Krystal Grand Cancun?
Private parking is available on-site free of charge without the need for a reservation.
What dining options are available at Altitude At Krystal Grand Cancun?
The hotel features 4 on-site restaurants offering a variety of cuisines, including Mexican and seafood.
What amenities are provided in the rooms at Altitude At Krystal Grand Cancun?
Rooms include air conditioning, a minibar, a coffee machine, a safety deposit box, and a flat-screen TV.
Which popular attractions are close to Altitude At Krystal Grand Cancun?
Nearby attractions include La Isla Shopping Mall (4 km) and Cancun Government Palace (11 km).
What recreational activities are available at Altitude At Krystal Grand Cancun?
Guests can enjoy multiple outdoor swimming pools, a fitness center, billiards, and a kids' club.
What is the distance from Altitude At Krystal Grand Cancun to Cancún International Airport?
The hotel is located 22 km from Cancún International Airport.
Does Altitude At Krystal Grand Cancun offer Wi-Fi access?
Complimentary wireless Internet access is available throughout the property.
What spa services are available at Altitude At Krystal Grand Cancun?
The on-site spa offers a range of treatments including massages, body scrubs, and beauty services.
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